Customer Survey

0 of 12

0%

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First Name

Last Name

Email

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8%

Age

17 or under

18-24

25-34

35-44

45-54

55-64

65+

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16%

Gender

Female

Male

Non-Binary

Gender not listed (please specify)

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24%

Income

Less than 20k

20k-35k

35k-50k

50k-75k

75k-100k

100k-150k

150k +

Prefer not to disclose

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30%

What would best describe your hair type? (Please choose one)

Fine & Straight

Fine & Wavy

Fine & Curly

Fine & Coily

Medium & Straight

Medium & Wavy

Medium & Curly

Medium & Coily

Thick & Straight

Thick & Wavy

Thick & Curly

Thick & Coily

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38%

On a scale from 1 to 7, how likely are you to consider purchasing any products or services from ELEVEN Australia in the future?

1

2

3

4

5

6

7

Very Unlikely Neither Likely nor Unlikely Very Likely

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50%

Which of the following words or phrases would you use to describe ELEVEN Australia? (Please choose your top 5 only)

Good value

Fun

High-performance

A leader

Fresh

Practical

Australian

High Quality

Relevant to me

Bland

Influential

Reliable

Classic

Informative

Safe

Cool

Innovative

Stylish

Complicated

Inspirational

Sustainable

Cutting edge

Luxurious

Trend-setter

Doesn’t perform

Nostalgic

Trustworthy

Entertaining

Not relevant to me

Unique

Exciting

One of my favourites

Wholesome

Family-friendly

Overpriced

None of the above

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58%

Which of the following words or phrases would you use to describe ELEVEN Australia?

ELEVEN Australia cares about making a positive difference in the world

1

2

3

4

5

6

7

Very Unlikely Neither Likely nor Unlikely Very Likely

ELEVEN Australia cares about the environment

1

2

3

4

5

6

7

Very Unlikely Neither Likely nor Unlikely Very Likely

Cares about social justice

1

2

3

4

5

6

7

Very Unlikely Neither Likely nor Unlikely Very Likely

I identify with ELEVEN Australia

1

2

3

4

5

6

7

Very Unlikely Neither Likely nor Unlikely Very Likely

I would be proud to be associated with ELEVEN Australia

1

2

3

4

5

6

7

Very Unlikely Neither Likely nor Unlikely Very Likely

I would try new products/services from this brand

1

2

3

4

5

6

7

Very Unlikely Neither Likely nor Unlikely Very Likely

ELEVEN Australia is better than its competitors

1

2

3

4

5

6

7

Very Unlikely Neither Likely nor Unlikely Very Likely

ELEVEN Australia is popular with people I know

1

2

3

4

5

6

7

Very Unlikely Neither Likely nor Unlikely Very Likely

ELEVEN Australia makes my life better

1

2

3

4

5

6

7

Very Unlikely Neither Likely nor Unlikely Very Likely

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66%

What is your preferred platform for social media? (Please select all that apply)

Tik-Tok

Instagram

Facebook

YouTube

Other

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74%

Which of these statements best describes ELEVEN Australia packaging?

Very easy to understand

Easy to understand

Neither easy nor complicated

Complicated

Very complicated

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82%

Which of the following best describes what you consider when purchasing haircare?

Quality / Performance

Fragrance

Price

Value

Packaging

Social media / Online brand presence

Recommendation

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92%

How happy would you be to purchase products other than haircare from ELEVEN Australia?For example, body & skin care products, limited edition lifestyle products

Very happy

Neither happy nor unhappy

Not happy

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100%

How likely are you to recommend ELEVEN Australia to a friend?

1

2

3

4

5

6

7

Very Unlikely Neither Likely nor Unlikely Very Likely

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What product would you like to see ELEVEN Australia launch as part of the range?

If ELEVEN Australia was a celebrity or famous person/s, who would it be?

ELEVEN Australia Customer Survey

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ELEVEN Australia cares about making a positive difference in the world

ELEVEN Australia cares about the environment

Cares about social justice

I identify with ELEVEN Australia

I would be proud to be associated with ELEVEN Australia

I would try new products/services from this brand

ELEVEN Australia is better than its competitors

ELEVEN Australia is popular with people I know

ELEVEN Australia makes my life better

The next two questions are optional only and a bit of fun. We’d love to hear your thoughts.

Your Cart

North America

Europe

Africa

Asia Pacific

ELEVEN Australia Customer Survey

Let's get started!

ELEVEN Australia cares about making a positive difference in the world

ELEVEN Australia cares about the environment

Cares about social justice

I identify with ELEVEN Australia

I would be proud to be associated with ELEVEN Australia

I would try new products/services from this brand

ELEVEN Australia is better than its competitors

ELEVEN Australia is popular with people I know

ELEVEN Australia makes my life better

The next two questions are optional only and a bit of fun. We’d love to hear your thoughts.

Your Cart