Shipping Policy

Orders are usually shipped within 24 hours so long as:
  • Order is made Mon – Fri (weekends & public holidays excluded) before 12:00pm (Australian Eastern Standard Time); and
  • Products are in stock

We do not take responsibility for incorrect information provided at checkout. If an item is sent to an incorrect address because of user error, we are not obliged to re-send the item to an alternate address at our expense. We will not accept liability for any loss or damage during delivery. Orders can usually take up to a maximum of 7 days for delivery although we will always make an effort to get your order to you sooner, if possible. In the event that delivery is delayed, you agree that late delivery does not constitute a failure of our agreement and does not entitle you to cancellation of an order. We will not accept liability for any loss or damage arising from items stolen, lost or damaged after delivery has taken place.

Shipping Rates and Estimates
For Australia:

We offer flat rate shipping via Australia Post on all orders Australia wide.

Shipping option

Estimated delivery time

Price

Express Shipping

2 to 3 business days

$11.95

Standard Shipping

3 to 6 business days

$7.95

Shipping is subject to subject to Australia Post terms and conditions. To be eligible for next day delivery, you must order before 12:00pm, items must be in stock and your postcode must be eligible for Australia Post Next Day Delivery Guarantee. It is important to know that Australia Post does not deliver on Weekends or Public Holidays.

For North America:

We offer flat rate shipping via USPS and Fed-EX on all orders in the USA.

Shipping option

Estimated delivery time

Price

Standard Postage

2 to 5 business days

$7.99 USD

For Europe:

Generally, we are able to ship within 3-7 business days however, lead times and cost will depend on where in Europe your order is shipping to. Please check advice at check out.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us (please see below email address) with your name and order number, and we will look into this for you.

For enquiries within Australia: info@elevenaustralia.com

For enquiries within North America: northamerica@elevenaustralia.com

For enquiries within Europe: customerserviceeu@elevenaustralia.com