FAQ's - Eleven Australia
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Eleven Australia Colour

FAQ's

FREQUENTLY
ASKED
QUESTIONS

Do you use sulphates?
We’re happy to let you know that our entire range is SLS free! Thanks to updated technology in late 2020
we were able to launch new sulphate-free shampoos, all other products were already SLS-free. 

 So how will you know what the new sulphate free shampoos look like?

Easy, each shampoo will have an SF symbol on the front of each bottle.

What else should you expect?

Expect the same creaminess and great cleanse as you would from our current shampoos, but if it’s the foamy lather you love, like all sulphate free shampoos you may have to shampoo twice.

I’ve been using these sulphate-free formulas for some time now. While all my clients love our current shampoos, I’m excited to share that their favourite are now sulphate free.” – Joey Scandizzo, Co-Creative Director of ELEVEN Australia.

Are your products paraben free?
Yes! All ELEVEN Australia products are paraben free.

Is your range vegan-friendly?
We’re happy to let you know that we have a range of styling products, shampoos, conditioners and treatments that are suitable for our vegan customers, however our whole range isn’t vegan. You can find our list of vegan-friendly products here.

The only animal products we have in our range are high-quality silk amino acids sourced from silk worms, lanolin sourced from sheep’s wool and beeswax. The animals are not harmed in the process, which is one of the reasons why we’re an accredited PETA cruelty-free company.

Is your range gluten-free?
Apart from products that contain hydrolysed wheat protein to boost volume and condition fine hair, every other product in our range is gluten-free. Find the full list of gluten-free products on our website here.

DOES THE RANGE HAVE CLEAN PRODUCTS?
You’ve probably heard the term “clean beauty”, especially over the last couple of years. Unlike ingredients, it’s a term that’s not regulated, and while everyone’s definition of what clean beauty is will vary, ours is really quite simple. 

When it comes to what goes into our bottles we adhere to global regulations, meaning if an ingredient is deemed prohibited or dangerous by regulators then we ensure our products don’t contain them. Some ingredients get a bad rap, but remember if they’re  globally compliant, they do serve a purpose and that’s to ensure products stay safe and perform.
If there’s an ingredient you’re not sure about, drop us a line and we’d be happy to share any information with you.

Do your products contain silicones?
Great question. Some of our products contain silicones which are derived from sand. Silicones are vegan
and gluten free. They are lightweight and non-greasy and help to soften, detangle, protect from heat,
reduce frizz, provide shine, and much more! They are effective at very low concentrations
and are easily removed from shampooing the hair.

Do your products contain palm oil?
On its own, palm oil is not an ingredient we use in our products, however a handful of other ingredients we use contain palm oil. For these ingredients, we obtain a RSPO (Roundtable on Sustainable Palm Oil) Certificate from the supplier to ensure it is produced without environmental damage. This certifies that the palm oil used is always sourced from sustainable palm farms.

Do you use synthetic proteins?
None of the products in our range use synthetic proteins. We use natural proteins derived from soy and plants.

What are your hair brushes made from?

When creating our brushes, we wanted something that would condition hair, while providing great control while styling. We use a combination of Cruelty Free Boar bristles for conditioning and nylon bristles for control.

Can you use your products with hair extensions?
Our products are suitable with most types of hair extensions, however we always recommend double checking with your hair extension manufacturer first.

Is your product packaging recyclable?
Our bottles, tubs and cans are 100% recyclable, the way you recycle these will differ by region, so always best to check your local guidelines.

Are your ingredients sourced within Australia?
Where possible, we love to use native Australian ingredients such as quandong, desert lime and wattle seed in Miracle Hair Treatment or Australian macadamia nut oil in Keep My Colour Treatment Blonde.

Unfortunately, Australia doesn’t produce all ingredients that we need, which is why we also source ingredients from other countries.

Are your products colour safe?
Yes, all ELEVEN Australia products are safe to use on colour treated hair. Our patented combination of Trideceth-9, PG-Amodimethicone and Trideceth-12 protect hair colour from fading. Even when using sulphates, this combination of ingredients will shield hair from colour loss.

Is the Smooth & Shine Anti Frizz Serum a heat protectant?
Our Smooth & Shine Anti Frizz Serum contains a range of organic argan oil to provide heat protection. For optimum heat protection, we recommend prepping the hair with Miracle Hair Treatment before heat styling, as it’s lightweight and suitable to all hair types.

What temperature does Miracle Hair Treatment protect up to?
Our Miracle Hair Treatment protects up to 220°C degrees of heat with tools.

What is the pH level of your shampoos, conditioners and treatments?
All products are pH balanced to the hair, scalp and skin. Our shampoos are between 5.5-6.5, which helps open the cuticle, while our conditioners and treatments range between 3.0-4.5 help close the cuticle and seal the hair.

Does Miracle Hair Treatment protect against chlorine damage?
Regular pool time can be trying on your hair, resulting in dry and damaged hair. Keep it healthy and fresh with Miracle Hair Treatment – a daily leave-in treatment rich in desert lime, quandong and silk amino acids.

Is there alcohol in the I Want Body Volume Foam?
Our I Want Body Volume Foam doesn’t contain any alcohol. Combined with castor seed oil and citric acrid, the foam provides weightless volume without leaving the hair feeling sticky or crunchy.

What makes the Keep My Colour Blonde Treatment a conditioning treatment?
There’s no denying that blonde hair is often in need of extra hydration. Our blue-based treatment is rich in macadamia oil to moisturise and condition hair, leaving hair with a healthy shine.

Can I leave treatments such as 3 Minute Repair Rinse Out Treatment or Keep My Colour Treatment Blonde in my hair overnight?
Our treatments are fast acting and don’t need to be in your hair more than a few minutes at time to receive their maximum benefits. If your hair needs a little extra care, try using the masks 2-3 times per week.

My skin and scalp is easily irritated. What products would you recommend for me?

Everyone’s skin can react differently to a range of ingredients and fragrances. A great way to know what products are suitable for you is by doing a patch test – simply apply a small amount of product on your wrist and wait 20 minutes to see how your skin reacts.

We also highly recommend chatting with your hairstylist to determine the best product combination, before seeing your doctor to check for allergies.

Are your products safe to use on Keratin treated hair?

We have tested our products on Keratin treated hair and while safe to use we recommend checking with your Keratin brand as to what is safest on their product as each formula may require specific after care.

How long does Miracle Hair Treatment offer heat protection after applying?

If the Miracle Treatment is applied after washing and as per the instructions, the heat protection should be effective until the next time the hair is wet, washed or something has been added to it such as a serum or spray.

Are ELEVEN Australia products safe to use during pregnancy and breastfeeding?

Our products undergo extensive safety reviews and testing to assure they are safe for their intended uses,  we have no information that would indicate that our products are unsafe for use during pregnancy or breastfeeding.  However because pregnancy and breastfeeding are medical conditions, we always recommend that you verify with your doctors what products are appropriate for use.

Do your products contain alcohol?

Yes. Alcohols in haircare comes in many forms and serves various roles from moisturising,  hydrating and smoothing hair to helping stabilise and preserve haircare products. Like water, it also acts as a solvent to carry other ingredients to the hair.

Does Eleven Australia use synthetic fragrances?

We use a mix of synthetic and natural fragrances throughout our products. We have found that sometimes natural fragrances can cause more reactions as opposed to synthetic fragrances as synthetic fragrances usually contain less allergens, however with all of our products we always recommend doing a patch test first prior to use so you can ensure the products are safe and suited to your skin and hair.

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